Enjoy Peace of Mind Brought by xToolCare
2 Warranty Events, Cost Effective
The warranty events cover nearly 90% of machine failure and damage. xToolCare for Laserbox Rotary can help you save up to 60%.
Full Coverage, Software & Hardware
No matter whether it is a hardware or software problem, xToolCare guarantees to keep you at ease with a professional and quick reply.
Free Two-Way Shipping, Hassle-Free
Two-way free shipping helps you to deal with the issues hassle-free. xTool customer service department gets everything right for you.
*Free two-way shipping is open to US non-remote areas now. For other countries and regions, free return shipping is provided.
Exclusive Service, Expert One on One
xToolCare is exclusive to the xTool official website. Only when you buy both machine and xToolCare from the official website can you enjoy the service. You can have a one-on-one remote video or audio chat with an xTool expert for diagnosis and maintenance.
Priority Access, 12h Quick Response
Technical support priority helps you better and quicker fix the machine failures. xTool after-sales team will respond to your request within 12h (excluding holidays).
Original Factory Maintenance, Trustworthy
It is reliable that all the replacement parts and maintenance services come from the xTool original factory. We aim to make you satisfied and happy.
2 Warranty Events, Cost Effective
The warranty events cover nearly 90% of machine failure and damage. xToolCare for F1 can help you save up to 60%.
Full Coverage, Software & Hardware
No matter whether it is a hardware or software problem, xToolCare guarantees to keep you at ease with a professional and quick reply.
Free Two-Way Shipping, Hassle-Free
Two-way free shipping helps you to deal with the issues hassle-free. xTool customer service department gets everything right for you.
*Free two-way shipping is open to US non-remote areas now. For other countries and regions, free return shipping is provided.
Exclusive Service, Expert One on One
xToolCare is exclusive to xtool.com (not open to Amazon). Only when you buy both machine and xToolCare from ca.xtool.com, can you enjoy the service. You can have a one-on-one remote video or audio chat with an xTool expert for diagnosis and maintenance.
Priority Access, 12h Quick Response
Technical support priority helps you better and quicker fix the machine failures. xTool after-sales team will respond to your request within 12h (excluding holidays).
Original Factory Maintenance, Trustworthy
It is reliable that all the replacement parts and maintenance services come from the xTool original factory. We aim to make you satisfied and happy.
Enjoy Peace of Mind Brought by xToolCare
Official Extended Warranty, Create with Confidence
Extend your 1-year standard warranty by up to 2 years, ensuring lasting protection for your creative projects.
Note: Extension duration varies by plan and excludes certain components, countries, or regions.
Accidental Damage Coverage
Receive brand-new core component replacements for accidental damage such as liquid damage or impact damage — covering up to 80% of the component's retail price, with a service fee applied.
Free Replacement
No repairs needed. If your device experiences an Irreparable Unit Failure, High-Value Component Failure, or Excessive Downtime, we'll normally ship a replacement within 48 hours.
Free Two-Way Shipping
With an xTool Care subscription, enjoy free round-trip shipping for repairs or maintenance. When components need replacement, we prioritize delivery to help you resume production within 48 hours (see xTool Care terms for eligible regions).
Exclusive Service, Expert One on One
xToolCare is exclusive to the xTool official website. Only when you buy both machine and xToolCare from the official website can you enjoy the service. You can have a one-on-one remote video or audio chat with an xTool expert for diagnosis and maintenance.
Priority Access, 12h Quick Response
xTool’s expert technical team offers one-on-one consultation, with a swift 2-hour response time, providing accurate diagnostics and maintenance recommendations.
Swift Replacement, Seamless Creation
If your machine faces complex hardware failure or requires high-cost core component repairs, we provide a one-time free replacement. Depending on your machine's service life, we will supply a brand-new or certified refurbished unit, ensuring your production never skips a beat.
Note: Replacement eligibility depends on the specific failure scenario and excludes issues resolvable by simple part replacement.
Original Factory Maintenance, Trustworthy
It is reliable that all the replacement parts and maintenance services come from the xTool original factory. We aim to make you satisfied and happy.
Official Extended Warranty, Create with Confidence
Extend your 1-year standard warranty by up to 2 years, ensuring lasting protection for your creative projects.
Note: Extension duration varies by plan and excludes certain components, countries, or regions.
Accidental Damage Coverage
Receive brand-new core component replacements for accidental damage such as liquid damage or impact damage — covering up to 80% of the component's retail price, with a service fee applied.
Free Two-Way Shipping
xTool covers 100% of shipping costs for all after-sales services.
Free Replacement
Priority Access, 12h Quick Response
Technical support priority helps you better and quicker fix the machine failures. xTool after-sales team will respond to your request within 12h (excluding holidays).
Swift Replacement, Seamless Creation
If your machine faces complex hardware failure or requires high-cost core component repairs, we provide a one-time free replacement. Depending on your machine's service life, we will supply a brand-new or certified refurbished unit, ensuring your production never skips a beat.
Note: Replacement eligibility depends on the specific failure scenario and excludes issues resolvable by simple part replacement.
Original Factory Maintenance, Trustworthy
It is reliable that all the replacement parts and maintenance services come from the xTool original factory. We aim to make you satisfied and happy.
Small Cost, Extended Coverage
| Component Name | Standard Warranty | xToolCare |
|---|---|---|
| Laser module | 12 months | 24 months |
| PCB | 12 months | 24 months |
| Motor | 12 months | 24 months |
| Baffle assembly | 12 months | 24 months |
| Limit sensors | 12 months | 24 months |
| Power adapter | 3 months | 15 months |
| Conveyor belt | 3 months | 15 months |
| Light shaft | 3 months | 15 months |
| Power cord | Not covered in the standard warranty | 12 months |
| USB cable | Not covered in the standard warranty | 12 months |
| Product | Warranty Parts | Details | Warranty Period with xToolCare | Warranty Period without xToolCare |
|---|---|---|---|---|
| xTool F1 Ultra | Main Parts | PCB (including main board*, knob control, and interface board), Motor, laser module (including lens), Camera, Control pad | 24 Months | 12 Months |
| xTool F1 Ultra | Consumables | Fan, Cover Shield | 6 Months | 3 Months |
| xTool F1 Ultra | Accessories | Power Adapter, Power Cord, USB Cable | 6 Months | 3 Months |
*If your main board is damaged, the whole machine will be replaced.
**If your laser module (including the lens) is damaged, the whole machine will be replaced.
***If the camera is damaged, the whole machine will be replaced.
****Updated on May 30, 2024. xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
Lowest Cost, Highest Value
A showcase of laser module coverage with xToolCare
Lowest Cost,
Highest Value
| Product | Service Fees | 2 Incident Costs with xToolCare | Total Costs with xToolCare | 2nd Incident Costs without xToolCare | Savings |
|---|---|---|---|---|---|
| D1 Pro 5W Laser Module | $69.99 | $39.98 | $109.97 | $428 | $318 |
| D1 Pro 10W Laser Module | $79.99 | $59.98 | $139.97 | $828 | $688 |
| D1 Pro 20W Laser Module | $159.99 | $99.98 | $259.97 | $1228 | $968 |
| D1 Pro 40W Laser Module | $79.99 | $199.98 | $279.97 | $2214 | $1934 |
| D1 Pro 1064 Infrared Laser Module in 20W 2-in-1 Kit | $79.99 | $99.98 | $179.97 | $1118 | $938 |
| D1 Pro 1064 Infrared Laser Module in 10W 2-in-1 Kit | $159.99 | $99.98 | $259.97 | $1118 | $858 |
| Power | Basic Service Fee | 1st Replacement of Laser Head | 2nd Replacement of Laser Head | Highest Cost of 2 Replacements | Market Price of 2 Laser Head | You Save! |
|---|---|---|---|---|---|---|
| 5W | $69.99 | $19.99 | $19.99 | $109.97 | $428 | $318 |
| 10W | $79.99 | $29.99 | $29.99 | $139.97 | $828 | $688 |
| 20W | $159.99 | $49.99 | $49.99 | $259.97 | $1228 | $968 |
| 10W 2-in-1 Kit (10W laser module) | $79.99 | $29.99 | $29.99 | $139.97 | $828 | $688 |
| 10W 2-in-1 Kit (Infrared laser module) | $49.99 | $49.99 | $179.97 | $1118 | $938 | |
| 20W 2-in-1 Kit (20W laser module) | $159.99 | $49.99 | $49.99 | $259.97 | $1228 | $968 |
| 20W 2-in-1 Kit (Infrared laser module) | $49.99 | $49.99 | $259.97 | $1118 | $858 | |
| 40W + 10W Kit (10W laser module) | $79.99 | $29.99 | $29.99 | $139.97 | $828 | $688 |
| 40W + 10W Kit (40W laser module) | $99.99 | $99.99 | $279.97 | $2214 | $1934 |
*Updated on Sept. 26, 2023. All the prices are clearly written. There is no hidden fees.
Lowest Cost, Highest Value
Lowest Cost,
Highest Value
| Power | Basic Service Fee | 1st Replacement of Laser Head | 2nd Replacement of Laser Head | Cost of 2 Replacements |
|---|---|---|---|---|
| 10W+2W | $169.99 | $49.99 | $49.99 | $269.97 |
*All the prices are clearly written. There is no hidden fee.
*For more details, kindly check xToolCare Terms of Service.
Smallest Cost, Largest Coverage
| Component Name | Standard Warranty | with xToolCare |
|---|---|---|
| PCB | 12 months | 24 months |
| Motor | 12 months | 24 months |
| Laser Head | 12 months | 24 months |
| Power Adapter | 3 months | 15 months |
| Field Lens | 3 months | 15 months |
| Fan | 3 months | 15 months |
| Cover Shield | 3 months | 15 months |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
Start Your xToolCare Service Now!
Step 1: Login into the account center.
Use the email address associated with your xToolCare purchase to login.
If you haven't registered yet, remember to register using your email address.
Step 2: Navigate to "My Care" and Click on the "Bind Care" Button
This step is essential for activating your xToolCare service.
Step 3: Bind Your xToolCare to your machine
Prepare your machine's Serial Number (SN), proof of the SN, and your proof of purchase. Having these documents ready in advance will streamline the process.* Note: Once xToolCare is bound to a machine, it cannot be refunded.
Step 4: File a Claim as Needed
Should you require service, you can easily file a claim through your account.
Kindly Notice! If you want to replace the laser head, xTool customer service will arrange delivery within 1-3 workdays (only when the laser heads are available in the US stock) after you pay the replacement fee.
1. To activate your xToolCare, bind it in the Account Center under "My Care" - "Bind Care".
2. xToolCare can be purchased only once for each machine.
3. A refund is available within 30 days of your xToolCare order, provided no xToolCare services have been utilized.
4. xToolCare costs cannot be transferred to another machine or owner.
For more details, kindly refer to xToolCare Terms of Service.
