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Shipping policy

Peak Season Shipping Notice

During peak sales periods, we begin processing orders immediately after they are placed. We expect to dispatch your items from our warehouse within 1–3 business days. Thanks for your understanding.

 

For Oversized Items: P3, AP2 Max, Apparel Printer, OS1 Automatic Shaker Oven Machine, and MetalFab, require truck delivery. It may take 3-4 business days to prepare the dispatch after ordering. Delivery may require an in-person signature. Please ensure your phone availability for scheduling.

For pre-order items, please refer to the estimated shipping timeline on the product page. Once the item arrives at our warehouse, we will arrange shipment promptly and notify you as soon as your order is ready to ship.

 

Shipping Country/Region

Canada (except Northwest Territories, Nunavut)


Shipping Policy

Products CA (Shipping 1-3 business days)
Machine Free shipping
Accessory&Material $15 (order< CA$59)
Accessory&Material Free (order≥ CA$59)

  • Our products are temporarily unavailable in these states of Canada: Northwest Territories, Nunavut
  • If you are shopping from Europe, please go to our European store.
  • Delivery time and transportation time are for referencing only.
  • All the above days are business days.
  • If the payment is delayed, the processing time will be lengthened.
  • Shipping costs will be automatically billed at checkout based on your shipping address.
  • The processing time of materials will be extended during the promotion period.
  • Expedited service: If you need to get your order as soon as possible due to some accidental factors, you can email us (vicky@info.xtool.com) to apply for expedited service. We will arrange shipment for you a few days in advance according to your situation. This service is free to you.

 Tariff GST/VAT/HST and other fees
All Other Countries xTool will pay for all the tariffs. Our customers do not need to pay any tariff fees. If you are charged tariff fees by customs, please contact us for help or reimbursement. (vicky@info.xtool.com). We collect GST according to the local policy of your shipping place and you can see the details on your order. After completing your order, you do not need to pay GST to customs or local authorities. If you are charged with GST by customs or local authorities, please contact us for help or reimbursement. (vicky@xtool.com).

 

Orders Tracking:

After your order is successfully placed, you will receive an Order Confirmation email to confirm your order details.

Once your item ships, you will receive a Shipment Notification email, which includes your order number, express information, and package tracking number, and you are also able to track the status of your order through the email.

Things about order modification, refund processing, shipping updating, and so on will be notified to you in real-time by email as well.


Note:

  • Please confirm your shipping address prior to completing your order. If you want to modify your shipping address, please email us (vicky@info.xtool.com) within 48 hours of purchase, or we will ship to the address according to your order information.
  • If there is any force majeure that causes our products damaged in transit, please contact us immediately at support@info.xtool.com after you receive your package. And we hope to get your understanding and patience in this circumstance.
  • Please note that the notification email will be sent to the email address you left in the contact information on the checkout page or the email address you used to register your account. If the email address you left is invalid or not in use, we will not be liable for any risk or loss caused by this.
  • If you change your mind midway, please don't just reject the package. To cancel your order, please contact us to explain the situation (vicky@info.xtool.com) and we will handle the return for you in accordance with our return/refund policy. We do not assume the risk of loss or damage to the package arising from the rejection.
  • Please contact us at support@info.xtool.com within 7 days of the delivery suggested by the official tracking system of logistics companies if you do not receive the order, or we shall bear no responsibility on this occasion.
  • If there is any damage to the package and/or products inside, or if there is any item(s) missing, please contact us at support@info.xtool.com within the day with pictures and/or videos.