At xTool, we are committed to providing our customers with the best value for their purchases. To ensure you always get the best price, we offer a 60-day price guarantee on all products purchased directly from xTool.com. This policy aims to give you confidence and peace of mind when shopping with us.

What is the 60-Day Price Guarantee?

Our 60-day price guarantee means that if you purchase a product from xTool.com and the price of that product drops within 60 days of your purchase date, you are eligible for a refund of the difference in price.

How Does the Price Guarantee Apply?

• Eligibility: The price guarantee applies only to purchases made on xTool.com. Products purchased from other retailers or third-party sellers are not eligible.
• Timeframe: The price drop must occur within 60 days of your original purchase date.
• Product Match: The price guarantee applies to the same product (identical model, specifications, and condition).

How to Apply for a Price Match?

If you notice that the price of a product you purchased from xTool official website (https://ca.xtool.com/) has dropped within 60 days, you have two options to match the difference: Gift Card or Direct Refund.

• Gift Card (Recommended): If you choose this option, we will process your request within 1 business day.
  
  ※ If your price difference is less than $100, we will issue the gift card equal to the price difference plus an extra $10 bonus.
  
  ※ If your price difference exceeds $100, we will issue the gift card equal to the price difference plus 10% of the price difference bonus.
• Direct Refund: Direct Refund: If you choose this option, we will refund the price difference within 3-5 days.

Steps to Apply for a Refund:

For Gift Card:

• Documentation: Prepare your order number and proof of the price drop (such as a screenshot and link to the product page showing the reduced price).
• Fill Out the Form Below: Submit your documents and complete the necessary form for the gift card refund.
• Verification: Our team will verify the price drop and your purchase details.
• Refund Process: Once verified, we will process your refund within 1 business day.

For Direct Refund:

• Documentation: Prepare your order number and proof of the price drop (such as a screenshot and link to the product page showing the reduced price).
• Contact Us: Reach out to our customer support team at support.ca@xtool.com . Include your order number, proof of the price drop, and a brief explanation of your request.
• Verification: Our team will verify the price drop and your purchase details.
• Refund Process: Once verified, we will process your refund within 3-5 business days.

At xTool, we strive to provide our customers with high-quality products and exceptional customer service. Our 60-day price guarantee is just one of the ways we ensure you get the best value for your investment. Shop confidently with xTool, knowing that you are always getting the best deal available.
Thank you for choosing xTool. If you have any questions or need further assistance, please do not hesitate to contact our customer support team at support.ca@xtool.com.


Please Note: Our 60-Day Price Guarantee applies to each individual order and does not support price match based on the total of multiple orders