Thank you for purchasing xToolCare. Please note the following important points:
By purchasing xToolCare, you acknowledge that you have read, understood, and agreed to these terms.
To ensure that you can enjoy the services normally, xToolCare and the corresponding machine must be purchased at the xTool official channels.
Purchase of xToolCare is optional and up to your own decision. Whether or not you purchase the xToolCare, you are still entitled to your statutory warranty rights under applicable local laws.
You have a 14 day cooling off period starting from the date of purchase, during which you can cancel your xToolCare and get a full refund provided that you have not made a claim within this period. You may submit your cancellation request by contacting Support@xtool.com.
xToolCare services are only available in regions covered by xTool's official sites, i.e. the United States, Canada, Australia, Japan, the United Kingdom, Thailand, Philippines, Singapore, Malaysia and most European countries covered by xTool's official sites. The specific eligible regions are subject to the countries officially supported for shipping on the xTool website. You are eligible to purchase and use xToolCare services if you buy your xTool machine in these regions through officially authorized channels, such as the xTool official website, Amazon, eBay, or xTool's authorized distributors. For machines purchased or located outside these regions, customers are not eligible to purchase or use xToolCare, even if their machines were purchased through officially authorized channels.
xToolCare itself is exclusively available through the official xTool website at xtool.com. You can only get it on the xTool official website.
Each xTool machine may be bound to one xToolCare plan only once.
The SN barcode and logistics sweep label of the machine is essential for using xToolCare. Please keep the information private and well. It is advised that you take photos of the SN barcode and logistics sweep label when the product arrives.
xToolCare is valid for binding only if you purchase xToolCare within 90 calendar days of the machine order being delivered.
If any part of this xToolCare Terms of Service conflicts with your local laws, your local laws will take precedence.
xTool reserves all rights to interpret these Terms of Service.
All xToolCare services are provided by https://ca.xtool.com/.
The following is an introduction to xToolCare. xToolCare services may differ depending on the product. Please refer to a product's page description when purchasing xToolCare.
Nothing in these xToolCare Terms excludes, restricts, or otherwise affects any statutory rights or remedies available to consumers under applicable mandatory law. These Terms apply only to the extent permitted by such law.
Extend your 1-year standard warranty by up to 3 years, ensuring lasting protection for your creative projects. This benefit shall commence upon the expiry of your standard warranty period.
*The duration of the extended warranty shall vary according to the service package purchased. Extended warranty coverage for certain core components may differ from that of the main unit. For specific details, refer to Clause 2.2.
Within the xTool Care service period, if your core component (e.g., the laser module, print head, or other key components) is damaged due to an accident, replace it with a new one for only the service fee (as provided in Section 2.3), saving up to 80% compared to standard repair costs. The usage limits and applicable conditions of this benefit vary by machine model and are subject to the service terms of the corresponding model.
This benefit shall become effective upon your binding of the care service and shall be available for use during both the standard warranty period and the extended warranty period.
*xTool technician will help you diagnose the machine failure and provide corresponding solutions. Repair only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one component can be repaired.
*Standard Repair Costs means the total amount payable by a customer who has not purchased the Care service when requesting repair services for accidental damage, including (i) the cost of the core components to be repaired or replaced, (ii) the round-trip logistics or shipping fees, and (iii) the applicable Service Fee.
Within the xTool Care service period, users are entitled to a one-time free full machine renewal service. This benefit ensures that complex technical hurdles do not interrupt your creative workflow.
(This benefit is exclusively available for selected models, including Apparel Printer Plus, O1 Omni Printer, WonderPress, M2, Apparel Printer, P3, F2, F2 Ultra, F2 Ultra UV, and MetalFab.)
This benefit shall become effective upon meeting one of the following eligibility criteria:
Irreparable Unit Failure: The device issue cannot be resolved through individual part replacement and must be returned to the factory for comprehensive servicing.
High-Value Component Failure: The failure involves multiple high-cost core components, where the total repair cost is deemed disproportionate to the machine's value.
Excessive Downtime: The estimated repair cycle is excessively long, significantly impacting the user's normal production or business operations.
Exclusions: This benefit does not apply to device malfunctions that can be effectively resolved through standard component replacement or remote technical guidance. The determination of service eligibility is subject to final confirmation by an xTool authorized technical engineer after a professional diagnosis.
Replacement Policy:
New Unit Replacement: If the remaining warranty period of the device is six (6) months or longer, and new unit inventory is available, the device will be replaced with a new unit.
Refurbished Unit Replacement: If the remaining warranty period is less than six (6) months, and refurbished unit inventory is available, the device will be replaced with a refurbished unit.
Alternative Solutions: In the event that the corresponding inventory is unavailable, we will consult with the user to provide a waitlist option or other alternative solutions.
Please provide accurate and truthful information on the application interface.
Ensure the Product Serial Number (SN) is correct before submission. Do not tear, alter, or replace the SN sticker. If the SN is incorrect or unidentifiable, the "Worry-Free Replacement" application cannot be processed.
If the product information submitted (including but not limited to the device itself, SN code, etc.) does not match the actual product received, xTool reserves the right to refuse service and return the product at your expense.
Please verify that all replacement information is correct. Once the request is confirmed and the replacement unit has entered the shipping stage, the service cannot be canceled or modified. One replacement quota will be deducted and cannot be reinstated.
Upon receiving the replacement unit, the original (old) device will belong to xTool by default. You shall have no further claims to the original device, including but not limited to fault detection, damage assessment, or price quotes.
Warning on Abnormal Equipment & Misconduct: Abnormal devices are ineligible for replacement service. This includes, but is not limited to: lost devices, counterfeit/imitation machines, devices with unauthorized disassembly of the body or battery, altered serial numbers, devices in "Lost Mode," or devices containing non-original parts. xTool reserves the right to restrict or refuse service if there are unresolved abnormal cases, or suspected suspicious behavior (e.g., continuous or bulk replacement requests) associated with your account or linked accounts. In cases of fraud, material misrepresentation, or the use of Care services for commercial gain, xTool may immediately cancel the service without prior notice. You may be required to pay for all past and current services provided, no refunds will be issued, and future purchases or renewals may be restricted.
To prevent damage during transit, please ensure the device is properly packaged before handing it over to the courier. xTool reserves the right to claim compensation for any losses caused by inadequate packaging. If you fail to return the complete damaged components corresponding to the replacement service, you must pay for the missing parts; otherwise, the replacement service will not be processed.
The replacement product will be shipped to the address provided. Any losses resulting from incorrect addresses, phone numbers, or refusal of delivery shall be borne by the user.
To protect your rights, please inspect the product upon delivery for any shipping damage. If an abnormality is found, you must contact our After-Sales Service Center within 24 hours of signing for the package, in accordance with logistics claim procedures. Requests made after this window will be interpreted as acceptance that the product is undamaged and functional.
After the replacement service, if the Serial Number (SN) changes, the new product will be bound to the original Care plan and inherit the remaining validity period of all services.
Get round-the-clock access to xTool experts for fast, priority support, providing accurate diagnostics and maintenance recommendations.
This benefit shall become effective upon your binding of the care service and shall be available for use during both the standard warranty period and the extended warranty period.
xTool covers 100% of shipping costs for all after-sales services.
This benefit shall become effective upon your binding of the care service and shall be available for use during both the standard warranty period and the extended warranty period.
The losses, expenses, and liabilities listed below are not covered by any of the xToolCare services:
The damaged or failed part is not covered by the service plan.
xTool laser product is completely destroyed and cannot be recovered.
xTool product is lost.
Purchase the xToolCare after the machine fails.
Damage is covered by the standard warranty.
Damage caused by using the xTool product with a non-xTool product or third-party accessory/software that is not authorized by xTool.
Damage to components caused by unauthorized repair or replacement.
Damage to the product is caused by deliberate actions.
Damage to the product caused by installation, usage, or operation not in accordance with the recommended use, as outlined in the product's user manual.
Damage to the xTool product caused by using the product to engage in illegal activities.
Direct or indirect loss caused by a natural disaster, war, military action, riot, coup, terrorist activities, etc.
Damage to the product is caused by nuclear radiation, nuclear explosion, nuclear pollution, or other radioactive pollution.
Products are purchased from non-xTool official or authorized channels.
xToolCare and the corresponding product are not purchased from the same country or region.
The service is applied outside of the coverage area.
The date when you apply for the services is not within the validity period of the service.
Failure to apply for the service in accordance with the service process.
| Product | Limited Warranty | Details | Warranty Period with xToolCare | Warranty Period without xToolCare |
|---|---|---|---|---|
| xTool D1 Pro & xTool D1 Pro2.0 | Main Parts | The main parts of the product ，except the parts not covered under limited warranty. | 24 Months | 12 Months |
| Standard In-box Items | User Manual, material, screwdriver,toolkit, grease | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
| Product | Warranty | Details | Warranty Period with xToolCare | Warranty Period without xToolCare |
|---|---|---|---|---|
| xTool M1 | Main Parts | The main parts of the product ，except the parts not covered under limited warranty. | 24 Months | 12 Months |
| Standard In-box Items | User Manual, Material, Grease, Blade module,Cutting Mats. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
| Product | Limited Warranty | Details | Warranty Period with xToolCare | Warranty Period without xToolCare |
|---|---|---|---|---|
| xTool M1 Ultra | Main Parts | The main parts of the product ，except the parts not covered under limited warranty. | 24 Months | 12 Months |
| Standard In-box Items | User Manual, Material, Toolkit, Grease, Smoke exhaust module,Filter,Blade,Blade holder,Pen,Pen holder, Ink cartridge, Cutting mats. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
| Product | Limited Warranty | Details | Warranty Period with xToolCare(2-Year Plan) | Warranty Period with xToolCare(1-Year Plan) | Warranty Period without xToolCare |
|---|---|---|---|---|---|
| xTool M2 | Main Parts | The main parts of the product ，except the parts not covered under limited warranty. | 36 Months | 24 Months | 12 Months |
| xTool M2 | Important parts | Laser Module, Mainboard | 36 Months | 24 Months | 12 Months |
| xTool M2 | Standard In-box Items | power cord,USB cable, exhaust pipe, material kit, screwdriver, manual guide, material clamp | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
| Product | Limited Warranty | Details | Warranty Period with xToolCare | Warranty Period without xToolCare |
|---|---|---|---|---|
| xTool P2 | Main Parts | The main parts of the product ，except the parts not covered under limited warranty. | 24 Months | 12 Months |
| Wearing parts | Laser tube | 12 Months | 6 Months | |
| Standard In-box Items | Slats, drawer, power cord,USB cable, exhaust pipe, funnel, antifreeze,material kit, screwdriver, manual guide, material clamp | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
| Product | Limited Warranty | Details | Warranty Period with xToolCare | Warranty Period without xToolCare |
|---|---|---|---|---|
| xTool P2S | Main Parts | The main parts of the product ，except the parts not covered under limited warranty. | 24 Months | 12 Months |
| Wearing parts | Laser tube | 12 Months | 6 Months | |
| Standard In-box Items | Slats, drawer, power cord,USB cable, exhaust pipe, funnel, antifreeze,material kit, screwdriver, manual guide, material clamp | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
| Product | Limited Warranty | Details | Warranty Period with xToolCare (2-Year Plan) | Warranty Period with xToolCare (1-Year Plan) | Warranty Period without xToolCare |
|---|---|---|---|---|---|
| P3 | Main Parts | The main parts of the product ，except the parts not covered under limited warranty. | 36 Months | 24 Months | 12 Months |
| Wearing parts | Laser tube | 24 months | 12 months | 6 Months | |
| Standard In-box Items | Screwdriver, blade, consumables, tool kit, spare screws, exhaust pipe, funnel, masking tape | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
| Product | Limited Warranty | Details | Warranty Period with xToolCare | Warranty Period without xToolCare |
|---|---|---|---|---|
| xTool F1 Lite | Main Parts | The main parts of the product ，except the parts not covered under limited warranty. | 24 Months | 12 Months |
| Wearing parts | User Manual, material, screwdriver,toolkit, grease | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
| Product | Limited Warranty | Details | Warranty Period with xToolCare | Warranty Period without xToolCare |
|---|---|---|---|---|
| xTool F1 | Main parts | The main parts of the product ，except the parts not covered under limited warranty. | 24 Months | 12 Months |
| Standard In-box Items | UserManual, material, screwdriver,toolkit, grease | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
| Product | Limited Warranty | Details | Warranty Period with xToolCare | Warranty Period without xToolCare |
|---|---|---|---|---|
| xTool F1 Ultra | Main Parts | The main parts of the product ，except the parts not covered under limited warranty. | 24 Months | 12 Months |
| Standard In-box Items | User Manual, material, screwdriver,toolkit, grease | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
| Product | Limited Warranty | Details | Warranty Period with xToolCare (2-Year Plan) | Warranty Period with xToolCare (1-Year Plan) | Warranty Period without xToolCare |
|---|---|---|---|---|---|
| F2 | Main Parts | The main parts of the product ，except the parts not covered under limited warranty. | 36 Months | 24 Months | 12 Months |
| Standard In-box Items | User Manual, material, screwdriver, toolkit, grease | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
| Product | Limited Warranty | Details | Warranty Period with xToolCare (2-Year Plan) | Warranty Period with xToolCare (1-Year Plan) | Warranty Period without xToolCare |
|---|---|---|---|---|---|
| F2 Ultra (single) | Main Parts | The main parts of the product ，except the parts not covered under limited warranty. | 36 Months | 24 Months | 12 Months |
| Standard In-box Items | User Manual, material, screwdriver, toolkit, grease | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
| Product | Limited Warranty | Details | Warranty Period with xToolCare (2-Year Plan) | Warranty Period with xToolCare (1-Year Plan) | Warranty Period without xToolCare |
|---|---|---|---|---|---|
| F2 Ultra | Main Parts | The main parts of the product ，except the parts not covered under limited warranty. | 36 Months | 24 Months | 12 Months |
| Standard In-box Items | User Manual, material, screwdriver, toolkit, grease | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
| Product | Limited Warranty | Details | Warranty Period with xToolCare (2-Year Plan) | Warranty Period without xToolCare |
|---|---|---|---|---|
| F2 Ultra UV | Main Parts | The main parts of the product ，except the parts not covered under limited warranty. | 24 Months | 12 Months |
| Standard In-box Items | User Manual, material, screwdriver, toolkit, grease | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
| Product | Limited Warranty | Details | Warranty Period with xToolCare | Warranty Period without xToolCare |
|---|---|---|---|---|
| xTool S1 | Main parts | The main parts of the product ，except the parts not covered under limited warranty. | 24 Months | 12 Months |
| Standard In-box Items | UserManual, material, screwdriver,toolkit, grease | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
| Product | Limited Warranty | Details | Warranty Period with xToolCare (2-Year Plan) | Warranty Period with xToolCare (1-Year Plan) | Warranty Period without xToolCare |
|---|---|---|---|---|---|
| xTool Apparel Printer | Main unit (Print head not included) | The main parts of the product and the print head below. | 36 Months | 24 Months | 12 months |
| Print Head | ONLY refers to the original print head that comes with the product. | 25 or 30 months Note: Extend the warranty period for core components by an additional 24 months beyond the original term | 13 or 18 months Note: Extend the warranty period for core components by an additional 12 months beyond the original term | - Failed the online test: 1 month warranty; can be replaced once ONLY - Passed the online test: 6 mon ths warranty; can be replaced once ONLY - This coverage does not affect your legal rights under applicable consumer protection law in your country. | |
| Standard In-box Items | Ink, Moisturizing Liquid, Film, Filter, Ink Scraper, Ink Pad, Ink Damper, Cutting Blade, etc. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
| Product | Limited Warranty | Details | Warranty Period with xToolCare(2-Year Plan) | Warranty Period with xToolCare(1-Year Plan) | Warranty Period without xToolCare |
|---|---|---|---|---|---|
| xTool Apparel Printer Plus | Main unit (Print head not included) | The main parts of the product and the print head below. | 36 Months | 24 Months | 12 months |
| Print head | ONLY refers to the original print head that comes with the product. | 30 months | 18 months | 6 months | |
| Standard In-box Items | PET films, film shaft brackets, moisturizing fluid, cleaning fluid, ink absorber foam, hoses, lubricant oil, power cords, device connection cables, hot melt adhesive powder, smoke exhaust pipes, screw kits, foot cup wrenches, baking machine screwdrivers, cleaning brushes, etc. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
| Product | Limited Warranty | Details | Warranty Period with xToolCare (2-Year Plan) | Warranty Period with xToolCare (1-Year Plan) | Warranty Period without xToolCare |
|---|---|---|---|---|---|
| MetalFab Laser Welder | Main Parts | Screen, cables, key, PCB board, etc. | 36 Months | 24 Months | 12 Months |
| Important parts | Laser module. This coverage does not affect your legal rights under applicable consumer protection law in your country. | 1 free replacement within 36 months | 1 free replacement within 24 months | 1 free replacement within 12 months | |
| Standard In-box Items | Quick Start Guide, Safety Instructions, glove, cotton swab, lens | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
| Product | Limited Warranty | Details | Warranty Period with xToolCare(2-Year Plan) | Warranty Period with xToolCare(1-Year Plan) | Warranty Period without xToolCare |
|---|---|---|---|---|---|
| xTool O1 Omni Printer | Main unit (Print head not included) | The main parts of the product and the print head below. | 36 Months | 24 Months | 12 months |
| Print head | ONLY refers to the original print head that comes with the product. | 27 months | 15 months | 3 months | |
| Standard In-box Items | Ink cartridges, Moisturizing fluid cartridges, Waste ink cartridges, Pumps, Ink extractors, Ink scrapers, Ink pads, Ink absorber foam, Ink cartridge foam, Filter, Standard adhesive mats, Mini adhesive mats, Fridge magnets, Lubricant oil, Nitrile gloves, Cotton swabs, White Ink Pretreatment Solution, White Ink Pretreatment Solution, DTF films, etc. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
| Product | Limited Warranty | Details | Warranty Period with xToolCare(2-Year Plan) | Warranty Period with xToolCare(1-Year Plan) | Warranty Period without xToolCare |
|---|---|---|---|---|---|
| xTool WonderPress | Main Parts | The main components of the product, excluding non-warranty parts. Includes: Switching power supply, main control board, Through-shaft motor, etc. | 36 Months | 24 Months | 12 Months |
| Standard In-box Items | User Manual, Heat insulation pad, Consumables, Tool Kit, Spare Screws | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. | Not covered under limited warranty. Where replacement of the covered product as a whole is approved, xTool will provide the applicable replacement together with the standard items included. |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
| Series | Product | Basic Fees | Service Fees | Benefit Count |
|---|---|---|---|---|
| D series | xToolCare for D1 Pro (5W) | CA$99.57 | CA$28.44 | 2 |
| xToolCare for D1 Pro (10W) | CA$113.80 | CA$42.67 | 2 | |
| xToolCare for D1 Pro (20W) | CA$227.62 | CA$71.12 | 2 | |
| xToolCare for D1 pro (40W) | CA$113.80 | CA$142.26 | 2 | |
| M series | xToolCare for M1 5W Laser Module | CA$113.80 | CA$56.88 | 2 |
| xToolCare for M1 10W Laser Module | CA$129 | CA$84 | 2 | |
| xToolCare for M1 Ultra(10w) | CA$219 | CA$68 | 2 | |
| xToolCare for M1 Ultra(20w) | CA$299 | CA$107 | 2 | |
| xToolCare for M2 10W (1-Year Plan) | CA$81 | CA$69 | 2 | |
| xToolCare for M2 10W (2-Year Plan) | CA$122 | CA$69 | 4 | |
| xToolCare for M2 20W (1-Year Plan) | CA$136 | CA$108 | 2 | |
| xToolCare for M2 20W (2-Year Plan) | CA$190 | CA$108 | 4 | |
| P series | xToolCare for P2 55W Laser Module | CA$399 | CA$266 | 2 |
| xToolCare for P2S 55W Laser Module | CA$399 | CA$266 | 2 | |
| xToolCare for P3(1-Year Plan) | CA$690 | CA$178 | 2 | |
| xToolCare for P3(2-Year Plan) | CA$1,104 | CA$178 | 4 | |
| F series | xToolCare for F1 | CA$229 | CA$112.39 | 2 |
| xToolCare for F1 Lite | CA$109 | CA$80 | 2 | |
| xToolCare for F1 Ultra | CA$379 | CA$148 | 2 | |
| xToolCare for F2(1-Year Plan) | CA$166 | CA$138 | 2 | |
| xToolCare for F2(2-Year Plan) | CA$208 | CA$138 | 4 | |
| xToolCare for F2 Ultra(1-Year Plan) | CA$699 | CA$179 | 2 | |
| xToolCare for F2 Ultra(2-Year Plan) | CA$1,129 | CA$179 | 4 | |
| xToolCare for F2 Ultra(single)1-Year Plan | CA$659 | CA$179 | 2 | |
| xToolCare for F2 Ultra(single)2-Year Plan | CA$989 | CA$179 | 4 | |
| xToolCare for F2 Ultra UV | CA$710 | CA$184 | 2 | |
| S series | xToolCare for S1 20W | CA$239 | 0 | 2 |
| xToolCare for S1 40W | CA$299 | 0 | 2 | |
| Apparel Printer Series | xToolCare for Apparel Printer(1-Year Plan) | CA$994 | CA$852 | 2 |
| xToolCare for Apparel Printer(2-Year Plan) | CA$1,421 | CA$852 | 4 | |
| xToolCare for Apparel Printer Plus(1-Year Plan) | CA$738 | CA$232 | 2 | |
| xToolCare for Apparel Printer Plus(2-Year Plan) | CA$1040 | CA$232 | 4 | |
| MetalFab series | xToolCare for MetalFab Laser Welder 1200W(1-Year Plan) | CA$994 | CA$2839 | 2 |
| xToolCare for MetalFab Laser Welder 1200W(2-Year Plan) | CA$1,421 | CA$2839 | 4 | |
| xToolCare for MetalFab Laser Welder 800W(1-Year Plan) | CA$810 | CA$1699 | 2 | |
| xToolCare for MetalFab Laser Welder 800W(2-Year Plan) | CA$1,137 | CA$1699 | 4 | |
| WonderPress series | xToolCare for WonderPress(1-Year Plan) | CA$55 | CA$70 | 1 |
| xToolCare for WonderPress(2-Year Plan) | CA$84 | CA$70 | 2 | |
| O1 Omni Printer series | xToolCare for O1 Omni Printer(Single UV) (1-Year Plan) | CA$425 | CA$283 | 3 |
| xToolCare for O1 Omni Printer(Single UV) (2-Year Plan) | CA$681 | CA$283 | 6 | |
| xToolCare for O1 Omni Printer(Double UV)(1-Year Plan) | CA$539 | CA$283 | 3 | |
| xToolCare for O1 Omni Printer(Double UV)(2-Year Plan) | CA$923 | CA$283 | 6 | |
| xToolCare for O1 Omni Printer(UV+DT)(1-Year Plan） | CA$568 | CA$283 | 3 | |
| xToolCare for O1 Omni Printer(UV+DT)(2-Year Plan） | CA$966 | CA$283 | 6 |
* "Basic Fee" refers to the purchase price paid by the Buyer for the Care service, excluding any additional charges, taxes, or optional service fees;
*"Service Fees" refers to the fee payable for replacing a core component, within the xTool Care service period, if your core component (laser module, print head) is damaged due to an accident, replace it with a new one for only the service fee.
*"Benefit Count" refers to the number of core component accident protection uses. Details are listed in the table .
Valid only if you purchase xToolCare within 90 calendar days of the machine order being delivered.
Automatic Binding: To enhance user convenience, when all of the following conditions are met, the xToolCare will be automatically bound to the machine:
the xToolCare and the machine eligible for that xToolCare are included in the same order;
the machine has not been bound to any xToolCare;
the machine has been successfully received.
The xToolCare is considered officially bound and activated once the automatic binding is completed. Upon automatic binding, xToolCare will be validated pursuant to this Term of Service, i.e. even if no benefits are used within the validity period, the service will expire and once expired, the binding cannot be undone. Automatic binding does not affect your right to cancel within any applicable cooling-off period.
After the automatic binding is completed, a binding-confirmation notification will be sent to your email. If the automatic binding is incorrect, you can contact customer support to request unbinding provided that no xToolCare benefits have been used and the xToolCare have not expired.
If the aforementioned conditions are not met (e.g., when the machine and xToolCare are purchased under separate orders), the automatic binding process will not be triggered. The binding process must be completed manually by following the steps provided below.
Manual Binding Process:
Step 1: Log in to the Support Center. Use the email address associated with your xToolCare purchase to log in to your Support Center account. If you haven't registered yet, please sign up using the same email address.
Step 2: Go to "My Device" and click "Add Device". Add your machine by clicking the "Add Device" button. Make sure you have your machine's Serial Number (SN), proof of the serial number, and purchase receipt ready. Having these documents prepared will help ensure a smooth binding process.
Step 3: Bind xToolCare to Your Device. Click the "Bind Care" button to link your xToolCare service to the machine. This step is essential for activating your xToolCare coverage. *Note: Once xToolCare is bound to a machine, it cannot be refunded. (This does not affect your right to cancel within any applicable cooling-off period.)
Step 4: Submit a Repair Request When Needed. If you require service, you can easily submit a repair request through your account whenever needed.
Provide photos of machine SN barcode and logistics sweep label. Clearly articulate the problem. And support xTool technicians in diagnosing the problem.
In the case that xTool has fully fulfilled the obligations of the xToolCare service, the service will be terminated under one of the following circumstances:
The coverage period agreed for each service has expired.
The applicable service quota has been used.
The user has requested to exit xToolCare, and the request has been confirmed by xTool.
You are eligible for a refund if you request it within 30 days of your xToolCare order and no xToolCare service has been bound to any machine. Alternatively, you may exercise your right to cancel during any applicable cooling-off period, regardless of whether binding has already been completed.
xToolCare cannot be transferred to another user or machine after purchase.
